Customer Survey

Valued Customer Survey

At Dillard Door and Entrance Control Systems, we’ve taken our commitment to customer service very seriously for over five decades. If you’ve recently used our products or services, we’d appreciate your feedback. Please take a moment to fill out this online survey by clicking on the appropriate responses. We value your business, and look forward to serving you again soon. 

 How satisfied were you with the:
Very Satisfied   Very Dissatisfied
 ...appointment being scheduled at your convenience?    A  B  C  D  E  F  n/a
 ...service technician's on-time arrival?    A  B  C  D  E  F  n/a
 ...courtesy and friendliness of your service technician?    A  B  C  D  E  F  n/a
 ...service technician's neat and professional appearance?    A  B  C  D  E  F  n/a
 ...condition of work area left by the service technician?    A  B  C  D  E  F  n/a
 ...technician's overall knowledge of your equipment?    A  B  C  D  E  F  n/a
 ...the instructions you were given on regular maintenance?    A  B  C  D  E  F  n/a
...value of the service for the price paid?    A  B  C  D  E  F  n/a
...overall service you received?    A  B  C  D  E  F  n/a

 1. Did the person who answered our phone take care of you quickly, efficiently, & courteously?
   Yes No          Name:

2. How did you hear about us?
         Saw our Trucks
         Newspaper
         Yellow Pages
         Direct Mail
         Internet
         Other: 

3. Would you recommend us to other businesses or your friends and neighbors?
   Yes No     
    Please write referral names in comment section.
    Other Comments:
    

4. Would you like for one of our company representatives to contact you?
    Yes No     

5. Service technician name (or truck number)  
6. Your Name: 
7. Phone Number(s):
8. Work Address: 
9. Date:

 

 

 
788 East Street Memphis, TN 38104
901-775-2143
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