Privacy Policy | Dillard Companies

Effective Date: July 21, 2026

Last Updated: July 21, 2026

Dillard Companies, including its divisions and affiliates (“we,” “us,” or “our”), respects your privacy and is committed to transparent data practices. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information when you visit www.dillarddoor.com (the “Site”) or interact with our services.

1. Affirmative Notice and Consent to Digital Technologies

By interacting with our Cookie Management Banner or continuing to browse this Site after receiving notice of our data practices, you acknowledge and explicitly consent to the collection, routing, and processing of network communications, device identifiers, and usage data as described in this Policy.

If you do not agree to these terms, you may manage your preferences using our cookie banner settings or refrain from using the Site.

2. Information We Collect and Network Routing Technologies

We collect information that identifies, relates to, or could reasonably be linked with you or your device (“Personal Information”):

Directly Provided Information: Names, email addresses, telephone numbers, postal addresses, and message content submitted via forms, quote requests, or direct correspondence.
Network Routing and Technical Identifiers: IP addresses, browser types, operating systems, referring/exit URLs, timestamps, and Internet Service Provider (ISP) routing data.
Cookies, Web Beacons, and Software Scripts: Small data files or code snippets deployed on your device to facilitate site functionality, measure performance, and analyze traffic patterns.

Notice Regarding Cal. Penal Code § 638.50 (Routing & Tracking Disclosures)

To the extent that IP addresses, browser headers, or network logs are construed under California law as routing, addressing, or signaling information (or “pen registers / trap and trace devices”), you are hereby notified that our Site uses standard web server logging and software technologies (including Google Analytics and related operational scripts) to establish internet connectivity, secure our web infrastructure, prevent fraud, and analyze technical site performance. These operational utilities capture network packets strictly to facilitate digital service delivery and site administration.

3. How We Use Your Information

We use collected information solely for legitimate business purposes, including to:

Deliver, maintain, and optimize Site performance and security.
Respond to customer inquiries, provide quotes, and render contracted services.
Detect, prevent, and mitigate security incidents, fraudulent activities, and technical errors.
Analyze aggregate usage trends to improve user interface design and service offerings.
Comply with legal obligations, regulatory requests, and judicial orders.

4. Third-Party Service Providers and Wiretapping Disclosures

To operate our Site effectively, we partner with third-party infrastructure, security, hosting, and analytics vendors (e.g., hosting platforms, analytics services, content management extensions).

Notice Regarding Cal. Penal Code § 631 (Wiretapping Disclosures)

All third-party utilities, plug-ins, script managers, and analytics code embedded on our Site operate strictly as first-party service providers and contracted software tools under our direct control and authorization.

These third parties act solely as data processors to analyze site operations on our behalf.
No third party is authorized to independently intercept, capture, re-transmit, sell, or use your private communications or browsing data for their own independent commercial, marketing, or profiling purposes without your explicit prior consent.

5. Mobile Messaging & SMS Disclosure

Dillard Companies is committed to protecting your mobile privacy. We do not share, sell, rent, or trade your mobile phone number or SMS originator opt-in consent with any third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent are strictly excluded from all third-party data-sharing arrangements.

6. Your Privacy Rights and Choices

Depending on your jurisdiction, you may have specific rights regarding your Personal Information:

Access & Correction: Request details about the personal data we hold about you and request corrections to inaccurate records.
Deletion: Request the erasure of your personal data, subject to statutory record-retention exceptions.
Opt-Out of Analytics & Cookies: You can disable non-essential cookies at any time by modifying your browser settings or using our on-site cookie preference tool.
Exercising Rights: To submit a request, please contact us at (901) 775-2143 or via our Contact Form. We may require identity verification prior to fulfilling your request.

7. Children’s Privacy

Our Site and services are intended solely for commercial and adult audiences. We do not knowingly collect or solicit personal information from children under the age of 16. If we learn that we have inadvertently collected personal data from a minor under 16 without verified parental consent, we will promptly delete that information.

8. Data Security and Infrastructure

We implement reasonable administrative, technical, and physical safeguards—including SSL/TLS encryption for network transit—to protect personal information against unauthorized access, destruction, or disclosure. However, no internet transmission or electronic storage protocol can be guaranteed as 100% secure.

9. Jurisdiction and Governing Law

Dillard Companies is headquartered in Memphis, Tennessee, United States. This Site is controlled and operated from within the State of Tennessee and is primarily intended for customers located within our commercial service regions in the United States.

By accessing this Site, you agree that any disputes arising out of or relating to your use of the Site, including statutory privacy or wiretapping claims, shall be governed by and construed in accordance with the laws of the State of Tennessee, without giving effect to any principles of conflicts of law, except where preempted by federal statute.

10. Updates to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our Site following the posting of changes constitutes acceptance of the revised policy.